Effective Date: 1/1/2026
Nassau Counseling Services (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://nassaucounselingservices.com, use our services, or interact with us in any capacity.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes:
Personal Data
Personally identifiable information, such as your name, email address, telephone number, mailing address, and demographic information, that you voluntarily provide to us when you:
- Schedule an appointment
- Contact us through our website or by phone
- Subscribe to our newsletter or communications
- Fill out forms or provide feedback
- Communicate with our staff
Health Information
As a healthcare provider, we may collect protected health information (PHI) as defined by the Health Insurance Portability and Accountability Act (HIPAA). This information is handled in accordance with HIPAA regulations and our Notice of Privacy Practices, which is provided separately and governs the use and disclosure of your health information.
Derivative Data
Information our servers automatically collect when you access our website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing our website.
How We Use Your Information
We use the information we collect in the following ways:
- To provide, operate, and maintain our mental health services
- To communicate with you about appointments, services, and administrative matters
- To respond to your inquiries and provide customer support
- To send you updates, newsletters, and other communications (with your consent)
- To improve our website and services
- To comply with legal obligations and protect our legal rights
- To prevent fraudulent transactions and monitor against theft
SMS Messaging Service Terms
Nassau Counseling Services respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:
Data Collection for SMS Service
We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. This information may be collected via:
- Website contact form
- Email communication
- Service agreement
- Third-party scheduling systems
Data Usage
We use your mobile number and associated data solely for:
- Sending appointment reminders
- Booking and confirming appointments
- Providing customer care and service updates
Data Security
We protect your data with secure storage measures designed to prevent unauthorized access, disclosure, or misuse.
Data Retention
We retain your mobile number and associated information as long as you are subscribed to our SMS service. You may request deletion of your information at any time by contacting us.
Message and Data Rates
MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. Please consult your mobile service provider for details about your specific plan.
Message Frequency
Messages are recurring, and message frequency varies based on appointment scheduling and service needs.
Help and Support
Contact Nassau Counseling Services at (516) 973-1032 or admin@nassaucounselingservices.com for HELP or to STOP receiving messages. You can also text HELP to receive additional assistance, including our phone number, email, and website.
Opt-Out Procedures
You can opt out of the SMS list at any time by:
- Texting STOP or UNSUBSCRIBE to our SMS number
- Emailing your request to admin@nassaucounselingservices.com
- Calling us at (516) 973-1032
After unsubscribing, you will receive a final SMS to confirm you have unsubscribed, and we will remove your number from our list within 24 hours.
Non-Sharing Commitment
Nassau Counseling Services will not sell, rent, or share your mobile number or collected data with third parties for marketing purposes. We do not share your data with third parties except as necessary to provide our services or as required by law.
Disclosure of Your Information
We may share information we have collected about you in certain situations:
By Law or to Protect Rights
If we believe the release of information is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by applicable law.
Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Third-Party Service Providers
We may share your information with third parties that perform services for us, such as payment processing, data analysis, email delivery, hosting services, and customer service. These third parties are contractually obligated to use your information only as necessary to provide these services.
With Your Consent
We may disclose your personal information for any other purpose with your consent.
HIPAA Compliance
As a healthcare provider, Nassau Counseling Services is committed to complying with the Health Insurance Portability and Accountability Act (HIPAA) and protecting your protected health information (PHI). Our use and disclosure of your health information is governed by our Notice of Privacy Practices, which complies with HIPAA regulations. You will receive a copy of our Notice of Privacy Practices, which provides detailed information about how we use and disclose your health information.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Policy for Children
We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your information
- The right to object to or restrict certain processing of your information
- The right to opt out of marketing communications
To exercise these rights, please contact us using the information provided below.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Nassau Counseling Services
3366 Park Ave. Ste. 205
Wantagh, NY 11793
(516) 973-1032
admin@nassaucounselingservices.com